How FEG Improved Company Climate in Months, Not Years

The Challenge

Before implementing LutherOne, Fortuna had a long history of conducting engagement surveys. From very traditional yearly surveying to bi-monthly snapshots, Fortuna has always considered the voice of employees a crucial part of transparent and honest company culture. However, all of the solutions were just a one-off probe with no way of tracking trends or the ability to see the response to changes implemented. The surveys took a long time, and their evaluation was even longer.

Even a few weeks is a long time when the world is constantly changing. Fortuna upped their surveying frequency, asking ten questions every two months, but their system lacked flexibility and relied on manual report generating, making the data outdated before reports were even ready.

Also, given the extensive five-country network of Fortuna Entertainment Group, surveying retail workers without access to digital devices always posed a big challenge.

The Solution

By choosing LutherOne's continuous listening solution, they could get all that and more. Thanks to intelligent question distribution (distributing and rotating over 100 customizable questions), FEG could map dozens of crucial areas with just 16 questions a month.

Given their global network, working largely hybrid, Fortuna concentrated their efforts on the areas that mattered most to their people.

And with multiple sign-in options, they could start listening to what people had to say, regardless of where they worked from or what devices they were using.

"In today's fast-paced world, we need a continual overview of how our people are feeling, how they perceive the changes we implement, or how they're being affected by external factors such as the recession and inflation." - Head of Communication, Culture and Employer Branding

Results

Right after the launch, FEG employees could see the first benefits that went way beyond the unmatched insights.

And the first impact on results did not take long either. Since the launch, the company climate has continuously grown, adding over 10% in just a few months. Both Psychological safety & Working environment indexes have grown too, and other success stories started quickly appearing across the company.

"In the Operations department, based on feedback, we have introduced more frequent all-hands meetings with the opportunity to ask questions to ensure all our colleagues have the information they need - which has positively impacted many areas, including the Engagement and Happiness index. And for the India-based business intelligence team, we completely changed the training system to a much more flexible one based on the results and follow-up interviews. This positively impacted both the eNPS score and the Climate Index", added Zoltan Levai.

And how do managers perceive the recommendations?

"Managers see them as useful, simple, and easy to grasp. There is also a very positive response to the information on correlations between indices and various scores", concluded Levai.

About Fortuna Entertainment Group

Fortuna Entertainment Group a.s. is a leading omni-channel betting and gaming operator in Central and Eastern Europe. Through its subsidiaries, it is active in the Czech Republic, Slovakia, Poland, Romania and Croatia employing a hybrid workforce.